Privacy statement

Processing personal information

EnergyGO B.V. processes for the domains energygo.nl and energygo.eu personal information of you when making use of our services, or when you have personally provided the information to us.

An overview of personal information we process:

  • Email address, phone number (optional) and your message (via contact form)
  • Personal information provided through correspondence
  • Visited pages, language and the website that referred you to us
  • IP address, internet browser and device type

Exceptional and/or sensitive information

Our website and/or our services do not have the intention to collect information about visitors that are younger than 16 years of age. Unless they have permission from a parent or guardian. However, we can not verify if a visitor has reached the age of 16. We recommend parents or guardians be involved in the online activities of children, to prevent information about children being collected without permission. If you are convinced that we have gathered personal information of children under the age of 16 without consent, please contact us, so we can remove the information.

Why we collect personal information

EnergyGO B.V. collects personal information for the following purposes:

  • To be able to contact you to provide our services.
  • EnergyGO B.V. keeps track of which pages are visited to improve our website. This is done on our server, without cookies and without recognizing you as a visitor.
  • To secure the website and prevent abuse, such as sending spam via the contact form. For this, your IP address is used temporarily.

Storage period

EnergyGO B.V. will not store personal information any longer than strictly necessary to fulfill the purposes for which the information was collected.

  • Messages sent via the contact form are stored as long as needed to handle your request.
  • Technical information about the use of the website is stored for at most 90 days. Your IP address is not stored in it, it is only used to determine the country and city.
  • If sending your message fails, the message is included in this technical information, so we can still handle your request.

Third parties

EnergyGO B.V. provides personal information to third parties only when it is a necessity in fulfilling our agreement with you, or under legal obligations.

We use Microsoft Azure to host the website and keep technical information. Microsoft processes this information on our behalf.

We use Lettermint, a Dutch company with servers in the European Union, to send email, such as your message via the contact form and its confirmation. Lettermint processes this information on our behalf.

Mapping website visitors

EnergyGO B.V. only uses functional cookies, no analytical or tracking cookies. A cookie is a small text file that is stored on your computer, tablet or smart phone when visiting our website. We use the following cookies:

  • Your language preference, when you choose a language. It is stored for one year.
  • A security cookie for the contact form, which prevents others from sending a message on your behalf. It is removed when you close your browser.
  • A temporary cookie to show a confirmation after sending the contact form.

Which pages are visited is tracked on our server, without cookies. You can block or remove cookies through the settings of your web browser. Choosing a language and the contact form will then no longer work.

Access, modification and removal of information

You have the right to view the personal information we have collected, correct it and have it removed. A request for viewing, correcting or removal can be send via our contact page. To ensure the request is made by you, we will require proof of identification.

Security

EnergyGO B.V. takes security of your information very seriously. Proper measures have been taken to prevent abuse, loss, unauthorized access, unintended publishing and unauthorized modification. If you are under the impression that your information is not properly secured, or that there are indications of abuse, please contact us via our contact page. EnergyGO B.V. has taken the following precautions to protect your personal information:

  • Security software, such as a virus scanner and firewall.
  • TLS (previously SSL) We transfer all your personal information over a secured internet connection. This can be verified in the address bar 'https' and the lock icon next to it.
  • Application of CSP to our websites.
  • DKIM, SPF and are two standards we use to prevent you from receiving impersonated emails from us that may contain damaging software, spam or phising attempt.
  • All information is stored on Microsoft Azure and Lettermint in European data centers.